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MISSION: MAKE BETTER HAPPEN

National non-profit organization aims to use technology and data analytics to boost volunteerism

Client Profile

Global education-focused non-profit headquartered in Massachusetts.

Business Challenge

The client needed to improve and leverage its internal technology systems to offer communities the data and analytics necessary to realize high-need schools. Their long-term strategy for their technology systems is to leverage what is known about communities already served, boost those communities with targeted volunteerism and use that data to support new volunteer programs in other high-risk communities.

Project Overview

  • LABUR supported the enhancement of critical systems such as Salesforce, Workday and business intelligence tools. This provided key decision makers and beneficiaries with the tools necessary to evaluate program effectiveness, engagement levels and strategically make decisions.
  • The most critical project members were the business team and IT project manager, who accurately assessed the change and impact this type of upgrade would have on the relevant parties.
  • The LABUR team worked with the client to gather all relevant feedback, make key decisions based on a timeline that supported the project goals and ensured each change was addressed through the training and communication plans.
  • LABUR consultants supported the client’s development of organizational readiness with the team’s leadership and its members. This initiative was maintained through thoughtful feedback, documenting work completed, enhancing business processes and strengthening the partnerships with all relevant departments.

Delivered Results

Through LABUR’s subject matter expertise and project management, a successful road map for company-wide protocols and L&D was created and executed upon. This six month engagement established an L&D program that ultimately boosted volunteerism.