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Overview

Our client, a prominent security technology provider, faced a significant challenge after transitioning from being a subsidiary of a larger organization to an individual entity.

Business Challenge

Following the separation, our client needed to establish an entirely new technical environment, including setting up an independent instance of Salesforce. The new organization, however, lacked the internal resources and bandwidth to handle this complex task, particularly in Sales Cloud, Service Cloud, Community Cloud/Experience Cloud, CPQ, and Commerce Cloud.

Project Objective

LABUR was then brought in to assemble a Salesforce Scrum Team comprised of a Strategic Advisor, Project Manager, Architect, and Product Owner to work alongside the client's contracted Developer.

Our team was tasked with a variety of post-go-live activities aimed at supporting the stabilization of the new Salesforce platform including enhancements, upgrades, bug fixes, and managed package integrations.

Results

LABUR's consultants thoroughly scoped, defined, prioritized, and resolved hundreds of outstanding support tickets and bug fixes while managing package integrations. Additionally, the team completed a full risk audit and assessment leading to improved security across the entirety of the new Salesforce platform.

Scoped, defined, prioritized, and resolved hundreds of outstanding support tickets and bug fixes
Managed package integrations focused on MSP’s, CPQ quoting, solution consulting, customer experience, and other necessary domains
I always appreciate LABUR’s continued effort to search and screen high quality resources for us!
Stakeholder, Leading Life Sciences Firm

Case Studies

Our expertise spans industries and crosses functionalities within the enterprise.

The breadth of our experience runs deep, but our approach is targeted. We apply relevant best practices and tactical experience without compromising the unique circumstances of each client and each engagement.