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Major global non-alcoholic beverage company leverages LABUR's retained professionals to implement and configure Salesforce Custom Cloud, Sales, Marketing and Service Cloud, Partner Portal, Custom Visualforce Pages and Chatter

Client Profile

The client owns or licenses and markets more than 500 non-alcoholic beverage brands, primarily sparkling beverages but also a variety of still beverages, such as waters, enhanced waters, juices and juice drinks, ready-to-drink teas and coffees and energy and sports drinks. It owns and markets a range of non-alcoholic sparkling beverage brands. The client makes its beverage products available to consumers throughout the world through its network of company-owned or controlled bottling and distribution operations as well as independent bottling partners, distributors, wholesalers and retailers. The company’s segments include Eurasia and Africa, Europe, Latin America, North America, Asia Pacific, Bottling Investments and its corporate. The company markets, manufactures and sells beverage concentrates and finished sparkling and still beverages.

Business Challenge

The company needed to architect Salesforce to accommodate many business units and client groups, with diverse applications and business requirements.

Project Overview

  • Replace Lotus Notes, conduct a Chatter deployment and establish a Salesforce Center of Excellence
  • Set-up multiple business units and applications in a single Salesforce instance
  • Through LABUR advisory services, the decision was made to migrate applications to Salesforce or Sharepoint. Separate Salesforce instances were offered to business units and all KO users were added to a single Salesforce org for Chatter. Salesforce orgs were consolidated based on geography, administration and application complexity, and overlapping user group access requirements by configuring Salesforce role hierarchy, user profiles, record types, page layouts, Apex and Visualforce customization.

Delivered Results

The client was able to successfully deprecate Lotus Notes and save licensing and support fees for a cost savings of $1.5M.