The client owns or licenses and markets more than 500 non-alcoholic beverage brands, primarily sparkling beverages but also a variety of still beverages, including water, enhanced and flavored waters, juices, ready-to-drink teas and coffees, and energy and sports drinks.
The company makes its beverage products available to consumers throughout the world through its network of company-owned or controlled bottling and distribution operations, as well as through independent bottling partners, distributors, wholesalers and retailers. The company’s primary markets include Africa, Europe, Latin America, North America and Asia Pacific.
The company needed to architect Salesforce to accommodate several business units and client groups, with diverse applications and business requirements.
- Project manage the replacement of Lotus Notes, conduct a Chatter deployment and establish a Salesforce ‘Center of Excellence’ for the company.
- Set-up multiple business units and applications to aggregate into a single Salesforce instance.
- Offer different instances of Salesforce to business units and users, while adding all users to a shared Salesforce iteration for Chatter.
- Consolidate Salesforce iterations based on geography, administration and application complexity. The LABUR Project Manager overseeing the implementation overlapped user group access requirements by configuring Salesforce for role hierarchy, user profiles, record types, page layouts, Apex and Visualforce customization.
The client was able to successfully deprecate Lotus Notes and implement Salesforce, globally. The LABUR Project Manager was able to save the client licensing and support fees for an estimated total savings of $1.5M.