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12,000 User Salesforce Project Implementation

Change Management and Salesforce Project Management for Digital Employment & Recruitment Company

Client Profile
With a presence in approximately 55 countries, including key markets in North America, Europe, South America and the Asia-Pacific region, the client offers online recruiting solutions.

Through online media sites and services, the client delivers audiences to advertisers. It operates in three segments: Careers-North America, Careers-International, and Internet Advertising & Fees. With a local presence in markets in North America, Europe, South America and Asia, the client works by connecting employers with job seekers at all levels and by providing searchable jobs and career management resources online. Its services and solutions include searchable job postings, resume database access, recruitment media solutions throughout its network and other career-related content. Job seekers can search its job postings and post their resumes on each of its career websites.


Business Challenge

The project was over-budget and one year behind schedule. The estimated costs associated with the delay and current state of the project was: $1.5M.


Project Overview

  • Implement and configure Salesforce Sales Cloud, Marketing Automation, Quotes and Order Entry, Service Cloud and Customer and Partner Portals
  • Integration to backend Accounts/Products/Orders, Custom Visualforce Pages, Request for Information, Apttus, Computer Telephone Integration (CTI), Chatter and
  • Architect and score backlog user stories, data migration and integration between Salesforce, legacy and backend systems
  • Work with vendors, such as Salesforce, Apttus, and Cloud Sherpas to make clear acceptance criteria; technical and solution architecture, Apex development, code review, refactoring and test scripts


Delivered Results

LABUR revealed weaknesses within the organization, and was able to resolve architecture and coding issues and then transfer that knowledge to internal staff.


In addition, LABUR set up a role of hierarchy, user profiles, record types and page layouts to accommodate different client groups, company divisions and Salesforce user groups who needed secure access to unique data sets and page views.