To deliver value to the healthcare facilities utilizing the manufacturer’s medical devices, while maintaining compliance requirements and finding new ways to be more profitable, the ServiceMax optimization project set out to provide more timely service delivery, improve access to more accurate data and capture revenue opportunities. ServiceMax was chosen to provide executive leadership with profitable data points by tracking sales leads throughout the global organization. Increased visibility into service operations – and across databases – meant architecting specifications, models and guidelines to optimize the client’s use of ServiceMax.