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Global Infastructure Project for Medical Devices Company

Project Manager Delivers on Relationships, Availability and Best Practices for Worldwide Medical Devices

Client Profile:

Global, multi-billion-dollar medical devices and life sciences company

 

Business Challenge:

  • An international infrastructure project, with impacts that reach all customers of the client company, including doctors, patients and those who use their medical devices, like pacemakers and stints, needed better monitoring and tracking.
  • They also needed to improve the quality of the project data they were gathering, a project that was started as a means to mitigate outages and customer impacts caused by internal infrastructure issues that were happening across the globe.
  • Simultaneously, the client had an enterprise monitoring project that needed a more mature peer monitoring process, a proactive process the client was putting in place to help avoid incidences before they became larger, or spread to other locations.
  • Due to the client’s global footprint, and with team members stationed around the world, it was difficult to keep projects moving along cohesively without a U.S.-based Project Manager available for late night and early morning conference calls.

 

Project Overview:

  • The Project Manager’s main project was to improve application monitoring for applications and infrastructure. This included monitoring availability of the servers, database, websites and connections to other applications, with the goal to reduce application outages and other related impacts to corporate and manufacturing systems.
  • In addition to assisting with standard project management requests and needs within the company, like assisting with the two dozen plus data centers located around the world, the Project Manager was the infrastructure work stream lead on the international infrastructure project, with impacts that included the client company’s networks, storage and servers.
  • After the upgrade had been made and the infrastructure was in place, the Project Manager needed to implement project management best practices, including documenting and requirement gathering.

 

Delivered Results:

  • A key component to the Project Manager’s delivery for the client was in availability. With different team members scattered around the globe, specifically with the infrastructure project sponsor located in India, the Project Manager was able to ensure project deliverables by being available off-hours to attend project conference calls; availability was a challenge the client had in previous Project Managers.
  • The consulting LABUR Project Manager also built a prototype for intake requests. Prior to the SharePoint template the Project Manager built for requirement gathering, the team was getting requests via email and were not able to appropriately track and document those requests.
  • In addition to the intake request module, the Project Manager implemented a weekly snapshot to track work, which in turn helped better monitor team members and their deliverables.
  • The Project Manager was also quickly able to develop and encourage relationships with the U.S.-based location for the engineering teams in India and other locations