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Client Profile

With a presence in approximately 55 countries, including key markets in North America, Europe, South America and the Asia-Pacific region, the client offers online recruiting solutions globally.

Business Challenge

When LABUR took on the project, it was over-budget and one year behind schedule. The estimated total costs associated with the delay and the current state of the project was $1.5M to the client.

Project Overview

LABUR implemented and configured Salesforce Sales Cloud, Marketing Automation, Quotes and Order Entry, Service Cloud and Customer and Partner Portals. LABUR consultants also integrated the backend Accounts/Products/Orders, Custom Visualforce Pages, Request for Information, Apttus, Computer Telephone Integration (CTI), Chatter, and Data.com. Architecture framework was also put in place to classify and rate backlogged user stories. Working with vendors, including Salesforce, Apttus, and Cloud Sherpas, LABUR ensured acceptance criteria was clear, and that the development, code review, and the refactoring of test scripts was done correctly and to business requirements.

Delivered Results

LABUR revealed weaknesses within the organization, and was able to resolve architecture and coding issues and then transfer that knowledge to internal staff. In addition, LABUR set up a role of hierarchy, user profiles, record types and page layouts to accommodate different client groups, company divisions and Salesforce user groups who needed secure access to unique data sets and page views. Technical and solution architecture was provided to debug coding issues, the knowledge transfer of which left the client in a better current state with the ability to troubleshoot their CRM and other systems more independently in the future.
Successful data migration and integration between Salesforce, legacy, and backend systems
Improved leads, contacts, accounts, and other business operation functions to provide real-time reports and dashboards of activity
As a new consultant, it was nice to know I had someone to “check in” with. I have support on both ends – from the client company and from LABUR – which is important to those of us on this side of the business.
Senior IT Consultant

Case Studies

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